Shipping & Returns
For domestic shippings (Italy) rate is €4,50 for purchases up to €49,99. For orders from €50,00 up shipping is for free. Shipping times may vary between 2 and 4 working days since the reception of a shipping confirmation email. The shipping confirmation always includes the tracking number so that client can track his package.
Shipping rate is €12,00 for the following countries:
Portugal, Spain, France, Belgium, Netherlands, Germany, Austria, Irleand, Poland, Czechia, Bulgaria, Finland, Greece, Lithuania, Luxembourg, Denmark, Estonia, Malta, Romania, Slovakia, Slovenia, Sweden, Hungary.
For these countries, shipping is for free on orders above €100,00. Products are shipped from Italy and shipping times may vary between 3 and 5 working days from the reception of a shipping confirmation email. The shipping confirmation always includes the tracking number so that client can track his package.
For the moment we do not ship to other countries besides the aforementioned.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at firstname.lastname@example.org. We kindly ask you to describe: The nature of the damage.
- The circumstances the product was damaged.
- To provide us with photos of the damage.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. We can't accept returns on items deteriorated because of usage. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.